Ethos

It is our aim to provide a comprehensive product selection where clients can see old and new fires, fireplaces and stoves, in a wide variety of designs, styles and fuels, backed up by excellent technical advice and customer service.

We aim to promote the use of wood fuel and efficient gas appliances wherever possible to enhance the sustainability of the appliances provided, whilst accepting that in some cases there will be just no substitute for a really good open fire. We therefore aim to provide all options for the client’s consideration. 
  
We aim to provide a good, safe and enjoyable working environment for our employees, customers and visitors and in doing so we retain a high calibre of staff  which in turn provides an excellent facility for our clients.

As a family business, we retain strong family values and carefully select our manufacturing partners, using only those that can support us not only in the good times, but importantly also on the odd occasion when things go awry.  

We aim to provide excellent value for money for our clients, not necessarily by selling the cheapest products, but by providing quality products with good track record and good old fashioned service at a sensible and sustainable price point. 

We will use the internet, email and modern systems to aid our ability to provide top quality service, and we will always look to compete with other firms on a like for like basis.  

We place ourselves and our clientele at the middle to high end of the market and accordingly we provide high quality of product throughout a very wide range of categories including antique fireplaces and stoves, accessories, flue pipes and chimney systems, right through to ultra modern contemporary gas fires, all of which are selected for their quality and integrity.

In all matters we will strive to maintain our keywords of Quality, Variety, Integrity.