We love to hear your feedback on our products and services. If there are areas we need to improve on then please let us know. If we have done a good job then it really means a lot to us to hear that you are pleased.

We don’t go out to request feedback on every job we do so when we get good feedback it is extra special to us.

We have included below a few examples of the comments we have received:

“…we are so chuffed with the way it’s turned out and can’t wait till winter! Thank you so much for
such a speedy and efficient install, the chaps were marvellous, clean and tidy.”
Diana and Rob, Itchingfield, Horsham, August 2012

“I recently had a fireplace and woodburning stove installed by your company and would just like to say how very pleased I am with it.

From the initial contact in your Dorking office, right through to the installation, everyone I have been in contact with at Dorking Stoves has been pleasant and extremely helpful. The installation was carried out with care, consideration and great attention to detail and the finished result is excellent.”
C.A.W ( Mrs), Warlingham, April 2012

Thanks guys, great service. Loving the new stove – it really finishes the room off. We really appreciate the all the advice you gave us.
Darren and Claire, Aldershot. August 2011

Just a quick note to say how much we love the new Huntingdon 30 stove you installed for us last week. It looks a treat and has really transformed our room. The open fire was so draughty but the new fire is cosy- and your timing was perfect with the recent cold weather.
Mrs D. Norman, Forest Green, November 2010

Would you please extend your thanks to all the team for the new Stanford 23 stove which was installed before Christmas. We really hadn’t had much chance to use it until the recent cold weather but it is doing a terrific job and keeps the whole house warm – we have hardly needed to resort to the central heating at all and it has been very cold.
Mrs Wyatt, Peaslake, January 2012

Great selection of Firegrates and baskets – we especially liked the variety of cast iron firebacks, we had seen some online but you really need to see them to appreciate the size and weight of them. We ended up buying a reclaimed one so we can get extra points for re-using an old item!
Mr D. Claydon, Capel , December 2011

Please find enclosed the final payment on the new gas fire you installed. Your engineer was ever so polite and the fire has transformed the dining room.
Mrs Pacey, Reigate, March 2011

Delighted with the fireplace you guys fitted for us. Have already recommended you to friends in Godalming, so expect a visit!
Jane and Phillip, Guildford, June 2011

Thanks so much for all your help and advice when choosing our new Stovax stove, it has made such a difference in the room and we are very pleased with it.
Mrs Adames, Pirbright, October 2011

Thanks for all your help. The fire looks great and the installer was very tidy.
Malcolm and Rebecca, East Horsley, June 2011